Information about the start of freight charges for address changes (transfer) when delivered by Yamato Transport

Thank you very much for your continued patronage of Nagano Market official online store.
We would like to inform you that there have been changes to our regulations from Yamato Transport.

From the shipments on June 1, 2023 (Thursday), transportation charges will be incurred at the time of package redirection.
In cases such as "incorrect recipient address," "long-term absence," or "moving," when the delivery destination is changed (redirected) to an address different from the one listed on the delivery slip, transportation charges corresponding to the change will be incurred, and you will be responsible for the shipping fee (cash on delivery) at the redirection destination.

■ Regarding requests for address changes (redirection) after shipment from our store

In light of these revisions, please contact Yamato Transport directly regarding requests for changes (redirection) to the delivery destination after product shipment.
* Requests for redirection from our store to Yamato Transport cannot be processed.
* Even if the delivery status is "not shipped," changes cannot be made to orders that have already entered the shipping process at the time of your contact.
* Even if you change the delivery address information on the My Page, the order information before the change will not be updated.
* We cannot guarantee the shipping fee incurred due to redirection.

＜Points to Note＞
・Please make sure there are no mistakes in the input of the recipient's address before confirming your order.
Even for the "default address" registered on the My Page, please take this opportunity to verify the registered content.
→ Check registered addresses

・For the shipping status of your order, please check the delivery status in the order history on the My Page. Also, please confirm whether you have received the email "Information about shipping" from our store.
Even if the delivery status is "not shipped," there are cases where the shipping process has already started, so if you notice an input mistake in the delivery address or confirm a new residence, please contact our store promptly.
Even if you contact us, if the relevant order has already entered the shipping process, changes cannot be made, so please understand in advance.
Additionally, if the delivery status is "shipped" or you have already received the email "Information about shipping," please contact Yamato Transport directly.

＜Notice from Yamato Transport＞
Please check the notice from Yamato Transport for details.
Regarding the start of transportation charge collection at the time of address change (redirection) and the termination of the "Takkyubin Relocation Redirection Service" new application acceptance

We apologize for any inconvenience caused to our customers, and we kindly ask for your understanding.