User Guide

About membership registration

There is no enrollment fee or annual membership fee.
If you order, you need to register as a member (free).

◎ Member registration method

1. New member registration pagePlease proceed to the procedure more.
2. Please enter your information on the new member registration screen.
   • All input and selection items are essential items.
   • Set the valid address used by you for your email address.
   • Register your password with more than 5 characters and half -width English numbers.
3. Check "Handling of Terms of Use and Personal Information" and click "Register Member".
4. You will receive a member registration completion email to the registered e -mail address.

◎ Notes

• If you have an error in your registered email address, you will not be able to send an email from our shop. Please enter accurately when registering.
• If the registered e -mail address is restricted, you may not be able to receive emails from our shop. In accordance with the settings of each mobile company, please cancel the domain refusal or set a specified reception of " @nagano-market.jp".

About your order

If you have registered as a member, please log in and proceed to order.
If you order on this site, you need to register as a member (free).

◎ Order method

1. Press the "Put in the cart" button on the product page and the product will enter the shopping cart.
2. If you want to continue looking for a product, please click the "Continue Shopping" button, and if you want to proceed to the purchase procedure, press the "Go to the cash register" button.
3. When the order procedure is completed, the "Thank you! ○○ -sama" screen will be displayed.
4. "Order confirmation email" will be automatically sent to the registered e -mail address.

◎ Notes

• When the product is put in the cart, it does not mean that the product is secured. Products will be secured at the same time as the order procedure is completed.
• You cannot order reserved products and regular products at once.
• You cannot change or cancel after your order. Please order after understanding.
• If you do not receive your order confirmation email, there is a possibility of receiving the spam mail folder, inadequate your email settings, or inputting the e -mail address. After confirmingInquiry formPlease contact us more.
• We do not accept wrapping.
• Please make sure that there is any mistake in the input of the destination information before completing the order.
  We will not be able to respond to the address change (transfer) after shipment from our shop, so please contact Yamato Transport yourself.
  Our shop cannot guarantee the shipping cost incurred by the address change (transfer).
  Please check here for more details.

◎ About cancellation

In principle, we do not accept cancellation of your order. Please note that you should order beforehand.

About the payment

You can choose from the following methods.

• Credit card payment
• Apple Pay
• Smartphone payment (PayPay, LINE Pay, Melpei)
  * Melpei has been temporarily suspended.
• And pay paidy

● Credit card payment

◎ Available credit cards

• VISA / JCB / Master Card / American Express

◎ Number of payments

• Once

◎ Notes

• The date of use of the credit card (payment date) will be the "order date" for both stocks and reserved items.
• The closing date of the credit card depends on the card company you use. Please check with your credit card company.
• In the case of reserved items, the price may be withdrawn before the product arrives at hand. Please note.

◎ About registration of credit card number

If you register your email address and mobile phone number in "Shop Pay", just enter the 6 -digit code sent by SMS to the mobile phone number to the mobile phone number, so easily without re -entering the credit card information. Payment will be possible.
* Since the SHOP Pay app does not support Japanese and cannot enter the address in Japanese, please register from the following web page.
⇒ Click here for SHOP Pay registration / login (external site)

● Apple Pay

◎ Payment method

Tap the Apple Pay button displayed in the illustration of your instructions and log in to Apple.
After logging in, select the registered delivery destination or credit card to complete the process.

* The setting method isApple official pagePlease check more.

● Smartphone payment (PayPay, LINE Pay, Melpei)

It is an electronic payment to be paid using the QR code of the smartphone and a dedicated application.
In our shop, we use KOMOJU's settlement agency service.
To use, you need to register on PayPay, LINE Pay, and Mel Pay in advance.

◎ You can use the smartphone payment

• PayPay, LINE Pay, Mel Pay
  * Melpei has been temporarily suspended.

◎ Payment method

【When accessing with a smartphone】

1. When ordering, select "PayPay (PayPay, LINE Pay, Melpei)" on the payment screen.
2. If you tap "Order Completion", you will move to Komoju's settlement screen. Select your desired payment method from PayPay, LINE Pay, and Melpei.
3. Check the displayed payment amount and tap "Proceed".
4. The smartphone payment app will start, so please tap "Pay" according to the screen.

【When accessing on a PC】

1. When ordering, select "PayPay (PayPay, LINE Pay, Melpei)" on the payment screen.
2. If you tap "Order completion", you will move the payment screen of KOMOJU. Select your desired payment method from PayPay, LINE Pay, and Melpei.
3. The QR code is displayed. If you scan the QR code on the smartphone where the payment app is installed, the payment procedure screen will be displayed.

◎ Notes

• After moving to each smartphone settlement app, please make a payment procedure within the following hours.
  PayPay: After moving to the PayPay app [within 5 minutes]
  LINE Pay: After moving to the LINE app [within 20 minutes]
  Melpei: After moving to Melpei App [within 20 minutes]

● Payment Paidy

Paidy is a payment method that summarizes the price the following month and pays at convenience stores and banks.
There is no settlement fee for each shopping, but the payment fee will vary depending on the payment method of the monthly billing amount. Detail isPaidy official pagePlease check more.

◎ Payment method

1. When ordering, select "Payment Paidy" in the payment method and enter your email address and mobile phone number.
2. Enter the 4 -digit authentication code sent by SMS to complete your order.
3. Paidy will receive a notification of the billing amount from Paidy and SMS between the 1st to 5th of the following month, so please select the payment method and pay by the 27th of the following month.
   ※important※
   From June 2024, the delivery date of your payment date and your billing amount (email and SMS) will be extended.
   
   [Order date before June 2024]
   Example) May 1, 2024 In the case of an order

   • Payment notification: Paidy will send you an email and SMS notification between June 1 and 3rd.
   • Payment deadline: June 10th

   [Order date after June 2024]
   Example) June 1, 2024 In the case of an order

   • Payment notification: Paidy will send you an email and SMS notification between July 1 and 5.
   • Payment deadline: July 27

※Detail isPaidy official pagePlease check more.

Regarding delivery

◎ Delivery company

We will ship by Yamato Transport Takkyubin.

◎ Delivery fee

If the amount of one order is $ 11,000 (tax included) or more, it will be free shipping. * Excluding Okinawa Prefecture

* All are tax included

◎ Number of days from order to shipping

If the product is in stock, it will be shipped within 7 business days excluding weekends and holidays from the "Order Date".
In the case of reserved items, we will ship within 7 business days except weekends and holidays from the "product release date".

◎ Delivery status after shipping

After shipping the ordered product, please check the "Shipping Completion Email" to be sent to the registered e -mail address.
It describes the URL that you can check the inquiry number and delivery status of Yamato.

◎ Notes

• We will ship for each order number (order number). You cannot summarize multiple orders.
• The delivery date and time cannot be specified.
• We do not ship on weekends and holidays.
• Delivery is only in Japan, and we do not ship overseas.
• Please contact Yamato Transport yourself for the address change (transfer) after shipment from our shop.
  ※important※
  From the shipment on Thursday, June 1, 2023, Yamato Transport will include shipping costs when transferring luggage.
  By "Delivery address address", "long -term absence", "relocation", etc.If the delivery destination is changed (transferred) to the address described in the invoice slip, an additional shipping fee will be charged according to the change destination, and the "recipient" will bear the additional shipping fee (cash on delivery). Will be.
  We cannot respond to transfer requests from our shop to Yamato Transport.
  In addition, we cannot guarantee the shipping costs generated by the transfer.
  Please check here for more details.

About return / exchange

When the product arrives, first check "whether the product is scratched or defective" or "whether it matches your order".

◎ Returns and exchanges for customer reasons

We do not accept returns or exchanges of products due to customer reasons.
Please check the color, size, characteristics, delivery date, precautions, etc. of the product before ordering before ordering.

◎ Return / exchange due to product problems

We are making every effort, but if you receive defective products such as damages of products or products that are different from your order, we will respond and replace them.

[Within 7 days after the arrival of the product] clearly specify the "relevant product name" and "number".Inquiry formPlease contact us more.
After confirming the contents, we will contact you again.

Please note that if you can not prepare an alternative, such as sold out, we may refund.

• If you contact us after [within 7 days after the arrival of the product]
• If the product is returned without prior notice
• If you have scratches or damage after you use the product
• Request for return / exchange from non -purchasers
• When purchased on non -regular routes such as auction sites
• When purchased at stores other than our shop
• By manufacturing specifications and individual differences
• In addition, if there is no problem based on our provisions

◎ If you can not receive the product and return it to our shop

After shipping the product from our shop, when the customer is returned to our shop without receiving the product (including refusal to receipt, the storage period has passed due to absence, and the destination is not limited to this). We will notify you to your registered email address.
If you would like to re -ship the product, please contact us by reply to the e -mail from our shop within one month after the email notification. In addition, re -shipment will be shipped by postage payment.
If you do not reply to the customer's registered e -mail address after one month after the notification of the email from our shop, you can cancel your order by notifying your registered email address and the following expenses. We will be borne by the customer. If the product price has been paid in advance, if there is a remaining amount deducted by the customer burden, we will process the refund.

• Shipping fee
  * The fee is based on the regional shipping fee set by our shop. DetailsUser GuidePlease check "Delivery".
  * In the case of free shipping order, we will also request the same.
  * If re -shipment is multiple times, we will charge the delivery fee for the number of times.
  * If the shipping cost of the return trip is charged separately according to the terms of the delivery company, the customer will be paid by the customer.
• Actual expenses such as commissions incurred for the ordered product (including wrapping fees and various service fees, not limited to this).

◎ When customers are shipped overseas using overseas delivery agency services

In our shop, delivery is only in Japan.
If you are shipped overseas using overseas delivery agency services, please note the following items.

• Even if the product is damaged after arriving overseas, we cannot accept exchanges or returns.
• Even if a product shortage or mistake is discovered after arriving overseas, we will not be able to accept exchanges, returns, or shortage shipping.

 Thank you for your understanding.

About recommended environment

• Windows: Google Chrome, Mozilla Firefox, Microsoft Edge each latest version
• Mac (Macintosh): Safari, Google Chrome each latest version
• iPhone: Safari latest version
• Android: Google Chrome latest version

If you are using Internet Explorer, it may not be displayed correctly, so please use Microsoft Edge.
If there is a problem with the site display or operation, please try it in the above recommended environment.

inquiry

inquiry

[Reception time] Monday -Friday / 10:00 to 17:00 ( * excluding Saturdays, Sundays, and holidays)