【Notice of Temporary Suspension of Melpay Settlement】Please be aware of fraudulent settlements involving refunds from external services.

Thank you very much for your continued patronage of the official Nagano Market online store.
Recently, we have confirmed fraudulent activities where customers purchase products from shopping sites unrelated to our store, and request refunds citing reasons such as stock shortages, settling the matter through email correspondence.

Please be very careful if you encounter cases like the following.

• Contact through SNS or messaging apps claiming to issue refunds via cashless settlement services
• Requests to scan QR codes for cashless settlement services
• Attempts to extract information registered by customers with cashless settlement services

Please also refer to the information published by the National Consumer Affairs Center of Japan.
https://www.kokusen.go.jp/news/data/n-20230927_2.html

Once a payment or settlement procedure is completed, it cannot be canceled, so please thoroughly confirm if there are any suspicious points in the refund procedure.

Additionally, due to the increase in such fraudulent activities, our store has temporarily suspended settlements via email. We kindly ask for your understanding.

We apologize for any inconvenience caused to our customers, and we ask for your continued support of the official Nagano Market online store.