Please confirm the delivery address.

Thank you very much for your continued patronage of the official Nagano Market online store.
Recently, we have received an increasing number of inquiries about address changes after order confirmation, as well as cases where packages shipped from our store do not reach customers due to reasons such as 'unknown address' or 'address not provided'.

At our store, we promptly prepare for shipment after receiving an order, so please understand that we may not be able to accommodate address changes after order placement.

We apologize for the inconvenience, but before placing your order, please confirm the following procedures to ensure there are no discrepancies or changes in the delivery address information, and make any necessary corrections.

Regarding the 'default delivery address' on My Page

Please ensure that your address is correctly registered and verify your My Page. If there is an error in the 'default delivery address' on My Page, please correct it yourself.

• 1. Please log in to My Page.
• 2. Click 'Edit/Add' for the default delivery address.
• 3. Click 'Edit' to correct your address.

※ Even if you make corrections after order confirmation, they will not be reflected in the order information

For customers using ShopPay

In addition to the information registered on My Page, you also need to update the information registered on ShopPay.
Even if you are using ShopPay, please log in to ShopPay yourself and correct the registered delivery address information.

• 1. Please log in to ShopPay from the URL below. (You will be redirected to an external site)
  https://shop.app/pay/authentication/login
  A 6-digit verification code will be sent via SMS, so please enter it and log in.
• 2-1. From the 'Address' section of your ShopPay account page, please edit the delivery address information.
• 2-2. If you need to change the billing address, please correct the billing address of the registered card information from the 'Card' section.
  ※ Please note that the billing address is different from the delivery address

We kindly ask for your cooperation.
We look forward to your continued support of the official Nagano Market online store.