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Terms of Use

Before using the Nagano Market official online shop (hereinafter referred to as "this site"), please read the terms of use carefully.
By using this site provided by Gray Parka Service Inc. Co., Ltd. (hereinafter referred to as "the Company"), you are deemed to have agreed to all the contents of the terms of use. Furthermore, you are required to comply with related laws. If you do not agree with the terms of use, please refrain from using this site.

[About Use]

When customers use this site, they agree to comply with the terms of use.

[About Copyright]

The copyright of all content and information on this site belongs to the Company or third parties who have granted the Company permission to use it. Reproduction, distribution, sale, public display, etc., beyond private use are prohibited.

[About Changes to These Terms of Use]

The Company may change these terms of use without prior notice or consent to customers.
After the terms of use have been changed, the new terms of use will apply to the use of this site.
The Company may also seek renewed consent to the new terms of use from customers.

[About Changes and Suspension of Site Content]

The Company may change, suspend, or stop the content of this site without prior notice or consent. The Company will not be responsible for any damages caused by changes, suspensions, or stoppages of this site.

[Formation of Purchase Contracts]

Placing an order on this site constitutes an application for a contract. After completing an order, the system will automatically send an order completion email, but this is merely to inform you that the order process has been completed. The contract will be formed at the point when the Company ships the product, unless there are reasons to cancel or withdraw the contract as stated later. Even after the contract is formed, if reasons for cancellation or withdrawal as stated later are confirmed, the contract may be canceled. Furthermore, even if the order process is completed, there may be cases where the purchased product is out of stock due to timing of payment acceptance. In this case, the purchase contract for the relevant product will be considered dissolved, and the Company will be exempt from the obligation to deliver the relevant product. The Company will not be responsible for any damages to customers caused by non-delivery, except for refunds of purchase price.

[Transfer of Ownership]

The ownership of the product purchased by the customer will transfer at the point when the product shipped from the Company arrives at the customer's designated delivery address.

[Cancellation and Withdrawal of Contracts]

The Company may cancel the conclusion of a contract even after the customer has completed an order or after the Company has sent an order completion email, if the customer falls under any of the following reasons, and the Company may cancel the contract even after the product has been shipped and the contract has been formed.

1. If approval or settlement is not obtained as a result of screening by the credit card company.
2. If false facts are confirmed in the customer's personal information.
3. If the ordered product is not scheduled to be stocked for a long time or if production is completed.
4. If the order exceeds the specified quantity for quantity-limited products.
5. If violations of these terms, other Company regulations, or laws are confirmed.
6. If there is an error in the price or other product information or sales conditions posted on this site.
7. If reasons corresponding to any of the above numbers are confirmed (including cases where the customer corresponded to any of the above numbers in past transactions with the Company), or if the Company judges that it cannot respond to the order.

[About Cancellation]

Product cancellation is generally not accepted after the Company sends the order completion email. Even if the email is not received due to circumstances of the customer's internet environment, it will not be accepted.

If the product is returned to the store without being received
If the product is returned to the store after being shipped from the store because the customer did not receive it (including cases of refusal to receive, expiration of the storage period due to absence, and unknown delivery address, but not limited to these), the store will notify the customer's registered email address.
If you wish to have the product reshipped, please contact us by replying to the email from the store within one month after the email notification. Note that reshipping will be done with shipping charges collected.
If one month has passed after the email notification from the store and there is no reply or receipt, the order will be treated as canceled, and the following costs will be borne by the customer. If the product price was prepaid, the balance after deducting the customer's burden will be refunded.

• Delivery charges
  * The fee will be based on the delivery charges set by the store for each region. Please check "About Delivery" in the usage guide for details.
  * Even in the case of free shipping orders, the same charges will be applied.
  * If reshipping is required multiple times, the delivery charges for the number of times will be applied.
  * If additional return shipping charges are incurred due to the regulations of the delivery company, the customer will bear the additional charges.
• Actual costs such as handling fees incurred for the ordered product (including wrapping fees, various service handling fees, but not limited to these).

[About Returns and Exchanges]

Returns and exchanges of products are not accepted except for initial defects.
Exchanges for non-product promotional items (novelty), packaging box defects, or damage are not accepted.
If there is any defect or deficiency in the product after delivery, please contact the Nagano Market official online shop customer center via the inquiry form within 7 days after the product arrives. Defective products will be handled in principle by exchange. However, if there is no stock for exchange or if the Company judges that the exchange is inappropriate, a refund will be made.

Examples where returns cannot be accepted
(1) Initial defects after the response period has passed since the product arrival date due to long-term storage, etc.
(2) Products returned without prior contact
(3) Products that have been damaged or broken after use by the customer
(4) Exchange requests from persons other than the purchaser
(5) When purchased outside of regular routes such as auction sites
(6) When purchased at stores outside this site (including regular stores, physical stores, internet stores, but not limited to these)
(7) Cases due to manufacturing characteristics

[About Resale and Inappropriate Behavior]

Resale and purchase for profit purposes are prohibited.
If the Company judges that an act is for profit, inappropriate, or improper (for example, repeated orders by individuals or groups for products with purchase limits, large volume orders or cancellations that are difficult to recognize as personal use, repeated or continuous resale of products, etc., but not limited to these), and if a third party acts on behalf of the customer or obtains products from the customer, or if there are acts such as refusal to receive products, long-term absence, non-response to communication, or other inappropriate behavior or business obstruction, the Company may cancel, dissolve, or refuse future purchases of the sales contract at its discretion, or take other appropriate measures. In these cases, even if damages occur to the customer or a third party, the Company will not be responsible for any liability.

[About Delivery]

Excluding some products, items in stock will be delivered within 7 business days from the order date, and pre-ordered items will be delivered within 7 business days from the release date.
Due to weather, natural disasters, power outages, system troubles, incidents, accidents, and other reasons, delivery may be delayed, and it may not be possible to deliver on your specified delivery date and time. In such cases, our company will not be liable for any damages incurred by the customer or third parties, as long as it is not due to our company's intentional actions.

【Regarding the Delivery Area of Orders】

We do not accept shipments outside of Japan.

【Regarding Member Registration】

(1) Registration of Member Information
Customers who wish to register member information are required to agree to these terms and follow the procedures specified separately by our company to register their member information.

(2) Notification of Changes
In case of changes to the registered name, address, phone number, or other information provided to our company, you must promptly notify us using the method specified by our company.

(3) Prohibition of Transfer, etc.
The rights obtained through the registration of member information cannot be transferred, sold, changed in name, lent, or provided as collateral to third parties.

(4) If you wish to cancel your member information registration, you must notify our company using the specified method. Also, registered member information is personal and exclusive, and upon learning of the customer's death, our company will treat it as having been notified of the same.

(5) Cancellation of Rights through Member Information Registration
If a registered customer falls under any of the following, our company may immediately cancel the rights of the said customer without prior notice. Furthermore, if the measures mentioned above are taken by our company, and the customer or third parties suffer damages as a result of being unable to use the said services, our company will not bear any responsibility.

• In case of false information in the reports or notifications to our company
• In case the credit card provided by the customer as a payment method is no longer usable due to termination of the usage contract with the credit card company or other reasons
• In case of delayed or non-fulfillment of payment obligations such as fees
• In case contact with the registered customer cannot be established via telephone, FAX, email, or other means
• In case of violation of these terms
• In other cases where our company deems it inappropriate

In addition, regarding actions deemed inappropriate by our company and their reasons, we will not respond, so please understand in advance.

(6) Responsibility for Managing Member ID and Password
Recognizing the importance of the member ID and password, customers are fully responsible for managing their member ID and password. Furthermore, member IDs and passwords must not be transferred, sold, changed in name, lent, or provided as collateral to third parties.

(7) Prohibited Matters
Customers who register member information must not engage in the following actions.

• Applying for false registration information during use
• Intentionally applying for multiple accounts to prioritize purchases
• Actions that hinder the operation of this service or are likely to cause disruptions
• Using this service with unauthorized use of a credit card
• Unauthorized use of member ID and password
• Actions that cause inconvenience, disadvantage, or damage to other customers, third parties, or our company, or actions likely to do so
• Actions that infringe on the copyrights, privacy, or other rights of other customers, third parties, or our company, or actions likely to do so
• Actions against public order and morals, other legal violations, or actions likely to do so

【Regarding the Protection of Personal Information】

Customers must agree to the separately posted "Personal Information Protection Policy" before using this site.

【Regarding Authentication】

This site uses the encryption communication technology SSL (Secure Socket Layer), which is considered highly reliable, to protect personal information. However, our company does not guarantee its security, and in case of an incident such as leakage of personal information without our company's intentional actions, neither our company nor the respective credit card companies will bear any responsibility.

【Regarding Deletion of Emails, etc.】

If our company receives emails containing defamatory, injurious content against our company or this site, or content that violates these terms of use, we may delete the said emails without any notification or response.

【Disclaimer】

Our company will not be liable for any damages incurred by customers, their affiliates, or third parties due to the use or inability to use this site, except in cases explicitly specified in these terms of use or other regulations, or in cases where damages occur due to our company's intentional actions.

【Regarding Agreed Jurisdiction】

The exclusive agreed jurisdiction for disputes arising between customers or their affiliates and our company in connection with this site shall be the Tokyo District Court or Tokyo Summary Court.

【Regarding Governing Law】

The interpretation and application of these terms of use shall be governed by Japanese law.

Established on December 10, 2021
Revised on February 2, 2022
Revised on October 14, 2022
Revised on December 2, 2024

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Personal Information Protection Policy

At "Nagano Market Official Online Store (hereinafter referred to as "this site")," we request the minimum necessary personal information so that all users can use it with peace of mind.
We pay the utmost attention to protecting the personal information provided on this site.
Our approach to the protection of personal information on this site is as follows.

• In our company, the personal information of individuals, groups, and corporations registered by members is used solely for the development and provision of the latest functions and services on this site, and we pay careful attention to the protection of members' personal information.
• The scope of application of this privacy policy is limited to the services provided on this site. (The scope is stipulated in the following, item 1)
• Except in cases specified in this agreement, use for purposes other than the intended purpose is not allowed. (The purpose is stipulated in the following, item 2)
• Except in cases specified in this agreement, disclosure to third parties is not allowed. (Management is stipulated in the following, item 2)
• Other appropriate management methods stipulated in this agreement will be carried out periodically.
• This site can change the privacy policy without the user's permission. When this site changes the content of personal information acquisition, usage methods, or disclosure content, we will notify users by publishing it in our company homepage announcements and reflecting it in this privacy policy.

1. Scope of application of the privacy policy of this site

• The way of thinking about the privacy policy of this site applies when members use the services of this site.
• Personal information collected when members use the services of this site is managed according to the way of thinking about the protection of personal information of this site.
• The way of thinking about personal information protection on this site applies only to the services directly provided by this site, and services linked to other organizations or companies are outside the scope of application.
• The use of the services of this site is done at the user's responsibility.
• This site assumes no responsibility for any damage caused by the use of various information obtained from our homepage and other homepages where links are set on our homepage.

2. Collection and use of personal information on this site

In order to develop and provide the latest functions and services to all members on this site, some personal information about members is required.

• Shop ID and password should be managed at the user's own responsibility.
  1. We recommend changing your password regularly and avoiding names, birthdates, phone numbers, etc., that are easy for others to guess.
  2. Also, do not disclose, lend, or transfer it to acquaintances or friends.
  3. Please do not write your password in inquiry emails or on Q&A on our company's homepage.
• The collected personal information will be used only to the extent necessary to provide the services of this site and will not be provided to any third party except in the following cases.
• In cases where there is consent from the member
  1. When sending an email to request consent regarding the use of personal information from the member
  2. When disclosing to companies that have signed a confidentiality agreement with us in advance (e.g., business consignees) to the necessary extent
  3. When sending electronic mail or direct mail to members for advertising promotion of our company or our business partners
  4. When it is recognized as necessary to protect the rights, property of other members, third parties, or our company when the behavior of members on this site is in violation of this site's guidelines, notices, or terms of use
  5. When requested to disclose personal information in accordance with orders from courts, administrative agencies, etc., or other laws, or when necessary to eliminate or prevent crime investigations, infringements on third parties, or other similar needs
• Members are deemed to have consented in advance to the use of personal information in the methods specified above to our company, and no objections shall be raised.
• In addition, in the following cases, this site may share personal information of members with our business partners.
  1. In cases where there is a business reason, such as special services for members.
     In this case, we will seek the member's consent before providing information, and will not provide it without consent.
  2. In cases of creating statistical materials, market research, data analysis, etc.
     In this case, only information processed so that specific individuals cannot be identified will be provided.

3. About Cookies

• Cookies contain information related to access to this site and other sites, and are used by many sites for the purpose of providing beneficial functions to users. Cookies do not contain personal information such as names, addresses, email addresses, or phone numbers of site users.
• This site uses cookies by third-party delivery operators to deliver advertisements based on information about past access to this site and other sites by site users.
• By using advertising cookies, Google and its partners display appropriate advertisements to site users based on information about their access to this site and other sites.
• You can disable personalized ads in ad settings. For how to disable, please refer to here.

4. About Access Analysis Tools

• This site uses the access analysis tool "Google Analytics". "Google Analytics" uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals. Data collected through the use of Google Analytics is managed based on Google's privacy policy. This function can be refused by disabling cookies, so please check your browser settings and set the refusal. For how to opt-out of Google Analytics for browsers, please refer to here.
• This site uses Meta's Meta Pixel to deliver advertisements based on usage conditions and customer interests and to measure advertising effectiveness. The information obtained by Meta Pixel does not include personal information such as names, email addresses, etc., that can identify individuals, and it is managed based on Meta's privacy policy. Also, our company can only access information about user behavior provided by Meta. For how to opt-out of Meta Pixel, please refer to here.
  

5. Contact Information

If you have any questions about the way personal information is handled as indicated here, please contact us through the inquiry form.

If you have any questions about the way personal information is handled as indicated here, please contact us through the inquiry form.

Established on December 10, 2021
Revised on August 21, 2023
Revised on January 14, 2025