Terms of Use and Handling of Personal Information

Terms of Use

Before using the Nagano Market official online shop (hereinafter referred to as "this site"), please read the terms of use carefully.
By using this site provided by Gray Parka Service Inc. Co., Ltd. (hereinafter referred to as "the Company"), you are deemed to have agreed to all the contents of the terms of use. Furthermore, you are required to comply with related laws. If you do not agree with the terms of use, please refrain from using this site.

[About Use]

When customers use this site, they agree to comply with the terms of use.

[About Copyright]

The copyright of all content and information on this site belongs to the Company or third parties who have granted the Company permission to use it. Reproduction, distribution, sale, public display, etc., beyond private use are prohibited.

[About Changes to These Terms of Use]

The Company may change these terms of use without prior notice or consent to customers.
After the terms of use have been changed, the new terms of use will apply to the use of this site.
The Company may also seek renewed consent to the new terms of use from customers.

[About Changes and Suspension of Site Content]

The Company may change, suspend, or stop the content of this site without prior notice or consent. The Company will not be responsible for any damages caused by changes, suspensions, or stoppages of this site.

[Formation of Purchase Contracts]

Placing an order on this site constitutes an application for a contract. After completing an order, the system will automatically send an order completion email, but this is merely to inform you that the order process has been completed. The contract will be formed at the point when the Company ships the product, unless there are reasons to cancel or withdraw the contract as stated later. Even after the contract is formed, if reasons for cancellation or withdrawal as stated later are confirmed, the contract may be canceled. Furthermore, even if the order process is completed, there may be cases where the purchased product is out of stock due to timing of payment acceptance. In this case, the purchase contract for the relevant product will be considered dissolved, and the Company will be exempt from the obligation to deliver the relevant product. The Company will not be responsible for any damages to customers caused by non-delivery, except for refunds of purchase price.

[Transfer of Ownership]

The ownership of the product purchased by the customer will transfer at the point when the product shipped from the Company arrives at the customer's designated delivery address.

[Cancellation and Withdrawal of Contracts]

The Company may cancel the conclusion of a contract even after the customer has completed an order or after the Company has sent an order completion email, if the customer falls under any of the following reasons, and the Company may cancel the contract even after the product has been shipped and the contract has been formed.

If approval or settlement is not obtained as a result of screening by the credit card company.
If false facts are confirmed in the customer's personal information.
If the ordered product is not scheduled to be stocked for a long time or if production is completed.
If the order exceeds the specified quantity for quantity-limited products.
If violations of these terms, other Company regulations, or laws are confirmed.
If there is an error in the price or other product information or sales conditions posted on this site.
If reasons corresponding to any of the above numbers are confirmed (including cases where the customer corresponded to any of the above numbers in past transactions with the Company), or if the Company judges that it cannot respond to the order.

[About Cancellation]

Product cancellation is generally not accepted after the Company sends the order completion email. Even if the email is not received due to circumstances of the customer's internet environment, it will not be accepted.

If the product is returned to the store without being received
If the product is returned to the store after being shipped from the store because the customer did not receive it (including cases of refusal to receive, expiration of the storage period due to absence, and unknown delivery address, but not limited to these), the store will notify the customer's registered email address.
If you wish to have the product reshipped, please contact us by replying to the email from the store within one month after the email notification. Note that reshipping will be done with shipping charges collected.
If one month has passed after the email notification from the store and there is no reply or receipt, the order will be treated as canceled, and the following costs will be borne by the customer. If the product price was prepaid, the balance after deducting the customer's burden will be refunded.

Delivery charges
* The fee will be based on the delivery charges set by the store for each region. Please check "About Delivery" in the usage guide for details.
* Even in the case of free shipping orders, the same charges will be applied.
* If reshipping is required multiple times, the delivery charges for the number of times will be applied.
* If additional return shipping charges are incurred due to the regulations of the delivery company, the customer will bear the additional charges.
Actual costs such as handling fees incurred for the ordered product (including wrapping fees, various service handling fees, but not limited to these).

[About Returns and Exchanges]

Returns and exchanges of products are not accepted except for initial defects.
Exchanges for non-product promotional items (novelty), packaging box defects, or damage are not accepted.
If there is any defect or deficiency in the product after delivery, please contact the Nagano Market official online shop customer center via the inquiry form within 7 days after the product arrives. Defective products will be handled in principle by exchange. However, if there is no stock for exchange or if the Company judges that the exchange is inappropriate, a refund will be made.

Examples where returns cannot be accepted
(1) Initial defects after the response period has passed since the product arrival date due to long-term storage, etc.
(2) Products returned without prior contact
(3) Products that have been damaged or broken after use by the customer
(4) Exchange requests from persons other than the purchaser
(5) When purchased outside of regular routes such as auction sites
(6) When purchased at stores outside this site (including regular stores, physical stores, internet stores, but not limited to these)
(7) Cases due to manufacturing characteristics

[About Resale and Inappropriate Behavior]

Resale and purchase for profit purposes are prohibited.
If the Company judges that an act is for profit, inappropriate, or improper (for example, repeated orders by individuals or groups for products with purchase limits, large volume orders or cancellations that are difficult to recognize as personal use, repeated or continuous resale of products, etc., but not limited to these), and if a third party acts on behalf of the customer or obtains products from the customer, or if there are acts such as refusal to receive products, long-term absence, non-response to communication, or other inappropriate behavior or business obstruction, the Company may cancel, dissolve, or refuse future purchases of the sales contract at its discretion, or take other appropriate measures. In these cases, even if damages occur to the customer or a third party, the Company will not be responsible for any liability.

[About Delivery]

Excluding some products, items in stock will be delivered within 7 business days from the order date, and pre-ordered items will be delivered within 7 business days from the release date.
Due to weather, natural disasters, power outages, system troubles, incidents, accidents, and other reasons, delivery may be delayed, and it may not be possible to deliver on your specified delivery date and time. In such cases, our company will not be liable for any damages incurred by the customer or third parties, as long as it is not due to our company's intentional actions.

【Regarding the Delivery Area of Orders】

We do not accept shipments outside of Japan.

【Regarding Member Registration】

(1) Registration of Member Information
Customers who wish to register member information are required to agree to these terms and follow the procedures specified separately by our company to register their member information.

(2) Notification of Changes
In case of changes to the registered name, address, phone number, or other information provided to our company, you must promptly notify us using the method specified by our company.

(3) Prohibition of Transfer, etc.
The rights obtained through the registration of member information cannot be transferred, sold, changed in name, lent, or provided as collateral to third parties.

(4) If you wish to cancel your member information registration, you must notify our company using the specified method. Also, registered member information is personal and exclusive, and upon learning of the customer's death, our company will treat it as having been notified of the same.

(5) Cancellation of Rights through Member Information Registration
If a registered customer falls under any of the following, our company may immediately cancel the rights of the said customer without prior notice. Furthermore, if the measures mentioned above are taken by our company, and the customer or third parties suffer damages as a result of being unable to use the said services, our company will not bear any responsibility.

In case of false information in the reports or notifications to our company
In case the credit card provided by the customer as a payment method is no longer usable due to termination of the usage contract with the credit card company or other reasons
In case of delayed or non-fulfillment of payment obligations such as fees
In case contact with the registered customer cannot be established via telephone, FAX, email, or other means
In case of violation of these terms
In other cases where our company deems it inappropriate

In addition, regarding actions deemed inappropriate by our company and their reasons, we will not respond, so please understand in advance.

(6) Responsibility for Managing Member ID and Password
Recognizing the importance of the member ID and password, customers are fully responsible for managing their member ID and password. Furthermore, member IDs and passwords must not be transferred, sold, changed in name, lent, or provided as collateral to third parties.

(7) Prohibited Matters
Customers who register member information must not engage in the following actions.

Applying for false registration information during use
Intentionally applying for multiple accounts to prioritize purchases
Actions that hinder the operation of this service or are likely to cause disruptions
Using this service with unauthorized use of a credit card
Unauthorized use of member ID and password
Actions that cause inconvenience, disadvantage, or damage to other customers, third parties, or our company, or actions likely to do so
Actions that infringe on the copyrights, privacy, or other rights of other customers, third parties, or our company, or actions likely to do so
Actions against public order and morals, other legal violations, or actions likely to do so

【Regarding the Protection of Personal Information】

Customers must agree to the separately posted "Personal Information Protection Policy" before using this site.

【Regarding Authentication】

This site uses the encryption communication technology SSL (Secure Socket Layer), which is considered highly reliable, to protect personal information. However, our company does not guarantee its security, and in case of an incident such as leakage of personal information without our company's intentional actions, neither our company nor the respective credit card companies will bear any responsibility.

【Regarding Deletion of Emails, etc.】

If our company receives emails containing defamatory, injurious content against our company or this site, or content that violates these terms of use, we may delete the said emails without any notification or response.

【Disclaimer】

Our company will not be liable for any damages incurred by customers, their affiliates, or third parties due to the use or inability to use this site, except in cases explicitly specified in these terms of use or other regulations, or in cases where damages occur due to our company's intentional actions.

【Regarding Agreed Jurisdiction】

The exclusive agreed jurisdiction for disputes arising between customers or their affiliates and our company in connection with this site shall be the Tokyo District Court or Tokyo Summary Court.

【Regarding Governing Law】

The interpretation and application of these terms of use shall be governed by Japanese law.

Established on December 10, 2021
Revised on February 2, 2022
Revised on October 14, 2022
Revised on December 2, 2024

Personal Information Protection Policy

At the "Nagano Market official online shop (hereinafter referred to as "this site")" we collect the minimum necessary personal information to ensure that all users can use our services with peace of mind.

We take the utmost care in protecting the personal information you provide.

Our Privacy Policy is as follows:

We are committed to exercising the utmost care in protecting the personal information of individuals, organizations, and corporations registered as members. This information will only be used to develop and provide the most advanced features and services on this site.
This Privacy Policy applies only to the services provided on this site. (The scope is defined in Section 1 below.)
We will not use your information for purposes other than those specified herein, except where explicitly stated. (Purposes are defined in Section 2 below.)
We will not disclose your information to third parties except where explicitly stated herein. (Management is defined in Section 2 below.)
We will regularly implement appropriate management methods as defined in this policy.
This site may change its Privacy Policy without the user's permission. When this site makes changes to the acquired personal information, changes in usage, or changes in disclosure, we will notify users by publishing the changes on the announcement section of our website and reflecting them in this Privacy Policy, so that users can be aware of the content.

1. Scope of This Site's Privacy Policy

This Privacy Policy applies when members use the services of this site.
Personal information collected when members use the services of this site will be managed in accordance with this site's privacy policy.
This site's privacy policy applies only to services directly provided by this site. Services of other organizations or companies linked to this site are outside the scope of this policy.
Use of this site's services is at the user's own risk.
This site assumes no responsibility whatsoever for any damage resulting from the use of various information obtained from our website or from other websites linked to our website.

2. Collection and Use of Personal Information on This Site

This site requires some personal information from members to develop and provide the most advanced features and services.

Shop ID and Password Management: You are responsible for managing your shop ID and password.
1. We recommend regularly changing your password and avoiding easily guessable information such as names, birth dates, or phone numbers.
2. Do not disclose, lend, or transfer your password to anyone, including acquaintances or friends.
3. Please do not write your password in inquiry emails or on our website's Q&A section.
Use and Provision of Collected Personal Information: Collected personal information will only be used to the extent necessary to provide the services of this site and will not be provided to any third party except in the following cases:
When there is the member's consent.
1. When sending an email to the member to request consent for the use of personal information.
2. When disclosing to the extent necessary to companies (e.g., outsourced businesses) with whom we have already concluded a confidentiality agreement.
3. When sending promotional emails or direct mail to members from us or our business partners.
4. When a member's actions on this site violate this site's policies/notices, terms of use, etc., and it is deemed necessary to protect the rights or property of other members, third parties, or our company.
5. When disclosure of personal information is requested by a court, administrative agency order, or other legal provisions, or when it is necessary for criminal investigations, prevention or exclusion of infringement of third-party rights, or other similar necessities.
Members agree in advance that their personal information may be used by us in the methods specified above and will not object to such use.
Furthermore, this site may share members' personal information with our business partners in the following cases:
1. When there are business reasons, such as special services for members.
  In such cases, we will obtain the member's consent before providing the information, and we will not provide it without consent.
2. When creating statistical data, conducting market research, or performing data analysis.
  In such cases, only processed information that cannot identify specific individuals will be provided.
Shopify Information: This site is operated using "Shopify," an e-commerce platform service provided by Shopify Inc. and Shopify Commerce Singapore Pte. Ltd (collectively referred to as "Shopify"). Therefore, in addition to this Privacy Policy, Shopify's privacy policy (https://www.shopify.com/jp/legal/privacy/consumers) may also apply. Furthermore, Shopify may process your data when you visit and make purchases on this site (including for the purpose of providing services based on your interactions with merchants other than us and with Shopify). Your information may also be shared with Shopify and other third parties who may be located in other countries to allow Shopify to provide you with services (including services that incorporate data obtained from your interactions with merchants other than us and with Shopify). Information regarding the names of foreign countries where Shopify is located is as follows. By agreeing to this Privacy Policy and using this site, you agree to the provision of personal information to Shopify as described in this section.

Names of countries where Shopify is located: Canada, Singapore
Information regarding personal information protection systems in those countries: Please refer to the website of the Personal Information Protection Commission (Canada: https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_canada/, Singapore: https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_singapore/)
Information regarding measures taken by the third party for personal information protection: Please refer to the Shopify privacy policy mentioned above.

3. About Cookie

Cookies contain information about access to this and other sites and are used by many sites to provide useful features to users. Cookies do not contain any personal information (name, address, email address, phone number) of the site user.
This site uses third-party advertising distributors who use cookies to deliver advertisements based on information about your past access to this and other sites.
By using advertising cookies, Google and its partners display appropriate advertisements to site users based on information about their access to this and other sites.
You can disable personalized ads in your ad settings. For information on how to disable them, please refer to here.

4. About access analysis tools

This site uses the access analysis tool "Google Analytics." Google Analytics uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals. Data collected through the use of Google Analytics is managed based on Google's privacy policy. You can refuse this collection by disabling cookies; please check your browser settings and perform the refusal setting. For information on how to opt out of Google Analytics for browsers, please refer to here.
This site uses Meta Pixel from Meta for the purpose of delivering advertisements based on usage status and customer interests, and for measuring advertising effectiveness. Information acquired by Meta through Meta Pixel does not include personally identifiable information such as names or email addresses and is managed based on Meta's privacy policy. Furthermore, we can only access information related to user activity tracking provided by Meta. For information on how to opt out of Meta Pixel, please refer to here.