Inquiry

Before using the Nagano Market Official Store (hereinafter referred to as "this site"), please read the terms of use carefully.
By using this site provided by Gray Parka Service Inc. Co., Ltd. (hereinafter referred to as "our company"), you are deemed to have agreed to all the contents of the terms of use. Furthermore, you must comply with the related laws. If you do not agree to the terms of use, please refrain from using it.

[Regarding Use]

When you use this site, you agree to comply with the terms of use.

[Regarding Copyright]

The copyright for all content and information on this site belongs to our company or a third party who has granted permission to use it. Reproduction, distribution, sale, public display, etc., beyond private use is prohibited.

[Regarding Changes to These Terms of Use]

Our company reserves the right to change these terms of use without prior notice or consent to the customer.
For the use of this site after the terms of use have been changed, the new terms of use after the change will apply.
Our company may ask the customer again for agreement to the new terms of use after the change.

[Regarding Changes or Suspension of This Site's Content]

Our company may change, suspend, or stop the content of this site without prior notice or consent. Furthermore, our company shall not be liable for any damages resulting from changes, suspensions, or stoppages of this site.

[Establishment of Purchase Contract]

When a customer places an order on this site, it becomes an application for a contract. After completing the order, an order completion email will be automatically sent from our system, but this is only to inform you that the order process has been completed. A contract is established at the point when the product is shipped from our company, unless there are reasons for cancellation or withdrawal of the contract as stated below. Furthermore, even after the establishment of the contract, if it is determined that there are reasons for cancellation or withdrawal of the contract as stated below, the contract may be canceled. Also, even if the order process is completed, there may be cases where the purchased product is out of stock due to the timing of payment acceptance. In such cases, the purchase contract for the relevant product will be considered canceled, and our company will be exempt from the obligation to deliver the relevant product, except for the refund of the purchase price. Our company will not be responsible for any damages incurred by the customer due to non-delivery, except for the refund of the purchase price.

[Transfer of Ownership]

The ownership of the purchased product will be transferred at the point when the product shipped from our company arrives at the specified delivery destination of the customer.

[Regarding Cancellation or Withdrawal of Contract]

Our company may cancel the contract even after the customer's order completion or after sending the order completion email in the following cases, or may cancel the contract even after the contract is established when the product is shipped.

1. In cases where approval or settlement is not received as a result of screening, etc., by the credit card company
2. In cases where false facts are recognized in the customer's personal information, etc.
3. In cases where the ordered product is not scheduled to be stocked for a long time, or when production is completed
4. In cases where orders exceeding the specified quantity are received for limited quantity products
5. In cases where violations of these terms, other company terms, or laws are recognized
6. In cases where there are errors in the prices or other product information or sales conditions posted on this site
7. In cases where a reason corresponding to any of the above items is recognized (including cases where the customer was applicable to any of the above items in past transactions with our company), or in cases where it is judged that the order cannot be fulfilled by our company

[Regarding Cancellation]

Product cancellations are generally not accepted after the order completion email has been sent from our company. Even if the email is not received due to the customer's internet environment, it cannot be accepted.

If a product is returned to the store without being received
In cases where the product is returned to the store after being shipped from the store and the customer does not receive the product (including cases of refusal of receipt, expiration of the storage period due to absence, and unknown address, but not limited to these), a notification will be sent to the customer's registered email address from the store.
If you wish to have the product reshipped, please contact us by replying to the email from the store within one month after the email notification. Note that reshipment will be made with shipping charges paid on delivery.
If one month has passed since the email notification from the store and no reply or receipt is made, the order will be treated as canceled after notifying the customer's registered email address, and the following costs will be borne by the customer. If the product price has been paid in advance, the remaining amount after deducting the customer's burden will be refunded.

• Shipping charges
  * Charges are based on the delivery charges determined by the store for each region. Please check "About Delivery" in the usage guide for details.
  * The same charges apply for orders with free shipping.
  * If reshipment is made multiple times, the delivery charges for the number of times will be charged.
  * If return shipping charges occur separately due to the rules of the delivery company, the customer will bear the additional charges.
• Actual costs such as handling fees incurred for the ordered product (including wrapping fees and various service fees, but not limited to these).

[Regarding Returns and Exchanges]

Returns and exchanges of products are not accepted except for initial defects.
Exchanges for promotional items (novelties) that are not products, defects in outer packaging boxes, or damage cannot be accepted.
If there is any defect or deficiency in the product after delivery, please contact the Nagano Market Official Store Customer Center via the inquiry form within 7 days after the product arrives. Defective products will generally be handled by exchange. However, if there is no stock for exchange or if our company judges the exchange to be inappropriate, a refund will be provided.

Examples of cases where returns cannot be accepted
(1) Initial defects after the response period has passed since the product arrival date due to long-term storage, etc.
(2) Products returned without prior contact
(3) Products that have been damaged or broken after being used by the customer
(4) Exchange requests from parties other than the purchaser
(5) When purchased outside of the official site, such as auction sites
(6) When purchased from stores outside of this site (including regular stores, physical stores, and online stores, but not limited to these)
(7) Cases due to manufacturing characteristics

[Regarding Resale and Inappropriate Behavior]

Purchasing and reselling for profit is prohibited.
If our company judges that the behavior is for profit, illegal, or inappropriate (e.g., repeated orders by individuals or groups for products with purchase limits, large orders or cancellations that are difficult to recognize as personal use, repeated or continuous resale of products, etc., but not limited to these), and such behavior is carried out by the customer or a third party who obtained the product from the customer, or if there is inappropriate behavior such as refusal to receive the product, long-term absence, non-communication, or other disruptive behavior, our company may cancel, terminate, or refuse future purchases and take other appropriate measures at its discretion. In such cases, our company will not be liable for any damages incurred by the customer or third parties.

[Regarding Delivery]

Except for some products, products in stock will be shipped within 7 business days from the day after the order date, and pre-ordered products will be shipped within 7 business days from the release date.
Due to weather, natural disasters, power outages, system troubles, incidents, accidents, or other reasons, delivery may be delayed, or it may not be possible to deliver on the specified delivery date and time. In such cases, our company will not be liable for any damages incurred by the customer or third parties, as long as it is not due to our company's intentional actions.

[Regarding Delivery Areas of Orders]

Please select the countries/regions available for delivery on the product purchase page. If your country/region is not displayed, it may mean that delivery is currently not available.

【Regarding Member Registration】

(1) Registration of Member Information
Customers who wish to register member information must agree to these terms and follow the procedures specified separately by the company to register member information.

(2) Notification of Changes
If there are changes to the content delivered to the company, such as name, address, phone number, etc., the member must promptly notify the company using the method specified by the company.

(3) Prohibition of Transfer, etc.
Members cannot transfer, sell, change the name of, lend, or provide as collateral the rights obtained through the registration of member information to third parties.

(4) In case of cancellation of member information registration, the member must notify the company using the specified method. Also, the registered member information is exclusive to the individual, and upon learning of the member's death, the company will handle it as if a similar notification has been made.

(5) Cancellation of Rights by Member Information Registration
If a customer registered with member information falls under any of the following, the company can immediately cancel the rights of the relevant customer without prior notice. Furthermore, if the company takes the aforementioned measures, the relevant service cannot be used, and even if damage occurs to the relevant customer or a third party as a result, the company bears no responsibility.

• In case of falsehoods in the report or content delivered to the company
• In case the credit card provided by the customer for settlement cannot be used due to reasons such as the cancellation of the usage contract by the credit card company
• In case of delay or non-performance of payment obligations such as fees
• In case the company cannot contact the customer registered with member information via phone, FAX, email, etc.
• In case of violation of these terms
• In case the company judges it to be inappropriate

Furthermore, please understand in advance that we cannot answer regarding actions deemed inappropriate by the company or the reasons for them.

(6) Responsibility for Management of Member ID and Password
Members must recognize that the member ID and password are important and are solely responsible for their management. Also, they must not transfer, sell, change the name of, lend, or provide them as collateral to third parties.

(7) Prohibited Items
Members registered with member information must not engage in the following actions.

• Applying with false registration information when using
• Intentionally applying for multiple accounts to prioritize purchases
• Actions that obstruct the operation of this service or are likely to cause hindrance to this service
• Using this service with unauthorized use of a credit card
• Unauthorized use of member ID and password
• Actions that cause nuisance, disadvantage, or damage to other customers, third parties, or the company, or actions likely to do so
• Actions that infringe on the copyrights, privacy, and other rights of other customers, third parties, or the company, or actions likely to do so
• Actions that violate public order and morals or other laws and regulations, or actions likely to do so

【Protection of Personal Information】

Use of this site requires agreement to the separately posted "Personal Information Protection Policy."

【About Authentication】

This site uses SSL (Secure Socket Layer), an encryption communication technology considered highly reliable on the internet, to protect personal information. However, the company does not guarantee its security, and in the unlikely event of an accident such as leakage of personal information without the company's fault, the company and each credit card company will not bear any responsibility.

【Regarding Deletion of Emails, etc.】

If the company receives emails containing defamation, slander, or content that violates these terms against the company or this site, the company can delete the relevant emails without any notice or reply.

【Disclaimer】

The company bears no responsibility for any damages incurred by customers, their affiliates, or third parties due to the use or inability to use this site, except in cases where it is explicitly determined by these terms or other regulations or where damage is caused by the company's willful misconduct.

【Agreed Jurisdiction】

The exclusive agreed jurisdiction for disputes arising between the customer or their affiliates and the company regarding this site is the Tokyo District Court or the Tokyo Summary Court.

【Governing Law】

The interpretation and application of these terms of use shall be governed by Japanese law.

Established December 10, 2021
Revised February 2, 2022
Revised October 14, 2022
Revised December 2, 2024

Personal Information Protection Policy

At the "Nagano Market official online shop (hereinafter referred to as "this site")" we collect the minimum necessary personal information to ensure that all users can use our services with peace of mind. 

We take the utmost care in protecting the personal information you provide.

Our Privacy Policy is as follows:

• We are committed to exercising the utmost care in protecting the personal information of individuals, organizations, and corporations registered as members. This information will only be used to develop and provide the most advanced features and services on this site.
• This Privacy Policy applies only to the services provided on this site. (The scope is defined in Section 1 below.)
• We will not use your information for purposes other than those specified herein, except where explicitly stated. (Purposes are defined in Section 2 below.)
• We will not disclose your information to third parties except where explicitly stated herein. (Management is defined in Section 2 below.)
• We will regularly implement appropriate management methods as defined in this policy.
• This site may change its Privacy Policy without the user's permission. When this site makes changes to the acquired personal information, changes in usage, or changes in disclosure, we will notify users by publishing the changes on the announcement section of our website and reflecting them in this Privacy Policy, so that users can be aware of the content.

1. Scope of This Site's Privacy Policy

• This Privacy Policy applies when members use the services of this site. 
• Personal information collected when members use the services of this site will be managed in accordance with this site's privacy policy.
• This site's privacy policy applies only to services directly provided by this site. Services of other organizations or companies linked to this site are outside the scope of this policy.
• Use of this site's services is at the user's own risk. 
• This site assumes no responsibility whatsoever for any damage resulting from the use of various information obtained from our website or from other websites linked to our website.

2. Collection and Use of Personal Information on This Site

This site requires some personal information from members to develop and provide the most advanced features and services.

• Shop ID and Password Management: You are responsible for managing your shop ID and password. 
  
  1. We recommend regularly changing your password and avoiding easily guessable information such as names, birth dates, or phone numbers. 
  2. Do not disclose, lend, or transfer your password to anyone, including acquaintances or friends. 
  3. Please do not write your password in inquiry emails or on our website's Q&A section.
• Use and Provision of Collected Personal Information: Collected personal information will only be used to the extent necessary to provide the services of this site and will not be provided to any third party except in the following cases:
• When there is the member's consent.
  
  1. When sending an email to the member to request consent for the use of personal information.
  2. When disclosing to the extent necessary to companies (e.g., outsourced businesses) with whom we have already concluded a confidentiality agreement.
  3. When sending promotional emails or direct mail to members from us or our business partners.
  4. When a member's actions on this site violate this site's policies/notices, terms of use, etc., and it is deemed necessary to protect the rights or property of other members, third parties, or our company.
  5. When disclosure of personal information is requested by a court, administrative agency order, or other legal provisions, or when it is necessary for criminal investigations, prevention or exclusion of infringement of third-party rights, or other similar necessities.
• Members agree in advance that their personal information may be used by us in the methods specified above and will not object to such use.
  
• Furthermore, this site may share members' personal information with our business partners in the following cases:
  
  1. When there are business reasons, such as special services for members.
     In such cases, we will obtain the member's consent before providing the information, and we will not provide it without consent.
  2. When creating statistical data, conducting market research, or performing data analysis. 
     In such cases, only processed information that cannot identify specific individuals will be provided.
• Shopify Information: This site is operated using "Shopify," an e-commerce platform service provided by Shopify Inc. and Shopify Commerce Singapore Pte. Ltd (collectively referred to as "Shopify"). Therefore, in addition to this Privacy Policy, Shopify's privacy policy (https://www.shopify.com/jp/legal/privacy/consumers) may also apply. Furthermore, Shopify may process your data when you visit and make purchases on this site (including for the purpose of providing services based on your interactions with merchants other than us and with Shopify). Your information may also be shared with Shopify and other third parties who may be located in other countries to allow Shopify to provide you with services (including services that incorporate data obtained from your interactions with merchants other than us and with Shopify). Information regarding the names of foreign countries where Shopify is located is as follows. By agreeing to this Privacy Policy and using this site, you agree to the provision of personal information to Shopify as described in this section.
  
1. Names of countries where Shopify is located: Canada, Singapore
2. Information regarding personal information protection systems in those countries: Please refer to the website of the Personal Information Protection Commission (Canada: https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_canada/, Singapore: https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_singapore/)
3. Information regarding measures taken by the third party for personal information protection: Please refer to the Shopify privacy policy mentioned above.

3. About Cookie

• Cookies contain information about access to this and other sites and are used by many sites to provide useful features to users. Cookies do not contain any personal information (name, address, email address, phone number) of the site user.
• This site uses third-party advertising distributors who use cookies to deliver advertisements based on information about your past access to this and other sites. 
• By using advertising cookies, Google and its partners display appropriate advertisements to site users based on information about their access to this and other sites. 
• You can disable personalized ads in your ad settings. For information on how to disable them, please refer to here.

4. About access analysis tools

• This site uses the access analysis tool "Google Analytics." Google Analytics uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals. Data collected through the use of Google Analytics is managed based on Google's privacy policy. You can refuse this collection by disabling cookies; please check your browser settings and perform the refusal setting. For information on how to opt out of Google Analytics for browsers, please refer to here.
• This site uses Meta Pixel from Meta for the purpose of delivering advertisements based on usage status and customer interests, and for measuring advertising effectiveness. Information acquired by Meta through Meta Pixel does not include personally identifiable information such as names or email addresses and is managed based on Meta's privacy policy. Furthermore, we can only access information related to user activity tracking provided by Meta. For information on how to opt out of Meta Pixel, please refer to here.

5. Contact

If you have any questions about the privacy policy described herein, please contact us via the inquiry form.

Established on December 10, 2021
Revised on August 21, 2023
Revised on January 14, 2025
Revised on July 24, 2025