Usage Guide

As a general rule, we do not accept order cancellations. Please be aware of this before placing your order.

You can choose from the following methods.

• Credit Card
• Apple Pay
• Smartphone Payment (Rakuten Pay / d-payment / PayPay / au Pay)
• Paidy (Buy Now Pay Later)

If you are ordering from overseas, please check the following page. International Shipping Service

• VISA / JCB / Master Card / American Express

• One-time payment

• The credit card usage date (settlement date) will be the "Order Date" for both in-stock and pre-order items.
• The closing date for credit cards differs depending on your card company. Please check with your credit card company.
• For pre-order items, the payment may be deducted before the item reaches you. Please note this in advance.

If you register your email address and mobile phone number with "Shop Pay", you can easily pay without re-entering your credit card information by simply entering the 6-digit code sent via SMS to your mobile phone number at the time of your next purchase. ※Since the Shop Pay app does not support Japanese and does not allow Japanese address input, please register via the web page. ⇒Register/Login to Shop Pay here (External Site)

Tap the Apple Pay button displayed on the order procedure screen and log in to Apple. After logging in, select your registered shipping address and credit card to complete the procedure.

※Please check the Apple Official Page for setting instructions.

You can make smooth payments using your usual Rakuten ID and password. Earn and use Rakuten Points! Please use Rakuten Pay for "Easy", "Secure", and "Advantageous" payments. ※Rakuten Points are earned only when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

1. Select "Rakuten Pay" on the payment screen when ordering and click "Confirm Order".
2. Tap "Order Complete" to move to the KOMOJU payment screen.
3. You will be redirected to the Rakuten member login screen, so please log in with your Rakuten ID.
4. Confirm the details displayed on the Rakuten Pay site and complete the payment.

Please check the automatic delivery email sent from Rakuten for Rakuten Point usage, or check the Rakuten Pay Usage History.

Earn and use d-points according to the payment amount! It is an easy, convenient, and advantageous DOCOMO service. Payment methods include convenient combined phone bill payment and credit card payment, so non-DOCOMO users can also use it. Please check the d-payment Official Page for details.

1. Select "d-payment" on the payment screen when ordering and click "Confirm Order".
2. You will be redirected to the login screen, so please log in with your d-account.
3. Confirm the details displayed on the d-payment site and complete the payment.

Please check the automatic delivery email sent from DOCOMO for d-point usage, or check the d-payment Usage History.

This is an electronic payment method using a smartphone QR code or a dedicated app. Our store uses the KOMOJU payment agency service. Registration with PayPay or au PAY is required in advance to use this service.

• PayPay
• au PAY

【When accessing via Smartphone】

1. Select your desired payment method on the payment screen when ordering.
2. Tap "Order Complete" to move to the KOMOJU payment screen.
3. Check the displayed payment amount and tap "Proceed".
4. The smartphone payment app will launch, so please follow the screen and tap "Pay".

【When accessing via PC】

1. Select your desired payment method on the payment screen when ordering.
2. Tap "Order Complete" to move to the KOMOJU payment screen.
3. A QR code will be displayed. Scan the QR code with a smartphone that has the corresponding payment app installed to display the payment procedure screen.

• Please complete the payment procedure within the following time limits after moving to each smartphone payment app. PayPay: Within 5 minutes after moving to the PayPay app au PAY: Within 5 minutes after moving to the au PAY app

Paidy is a payment method where you pay the bill for the next month in a lump sum at a convenience store or bank. There is no settlement fee for each purchase, but the payment fee differs depending on the payment method for the billing amount of the month in which there is a charge. Please check the Paidy Official Page for details.

1. Select "Paidy" as the payment method when ordering and enter your email address and mobile phone number.
2. Enter the 4-digit verification code sent via SMS to complete your order.
3. You will receive a billing amount notification from Paidy by email and SMS between the 1st and 5th of the following month. Please select a payment method and pay by the 27th of the following month.

※Please check the Paidy Official Page for details.

We will ship via Yamato Transport Takkyubin.

Free shipping for orders totaling ¥11,000 (tax included) or more per order.

※All prices include tax. ＜If using e-Gift＞ A uniform nationwide fee of ¥1,320 (tax included) applies, and it is not eligible for free shipping. ※Okinawa is not eligible for e-Gift. If you are ordering from overseas, please check the following page. International Shipping Service

In-stock items will be shipped within 7 business days from the "Order Date", excluding weekends and holidays. Pre-order items will be shipped within 7 business days from the "Product Release Date", excluding weekends and holidays.

Please check the "Shipment Notification Email" sent to your registered email address after your ordered items have been shipped. The email contains the Yamato tracking number and a URL where you can check the delivery status.

• We ship per order number. Multiple orders cannot be combined.
• You cannot specify the delivery date and time.
• We do not ship on weekends and holidays.
• Regarding address changes (forwarding) after shipment from our store, please contact Yamato Transport yourself.
  ※Important※ From shipments on June 1, 2023 (Thu), Yamato Transport charges a shipping fee for package forwarding. If the delivery address is changed (forwarded) to an address different from the one listed on the shipping label due to "incorrect address," "long-term absence," or "relocation," an additional shipping fee according to the new destination will be incurred, and the "Receiver" will be responsible for the additional shipping fee (payment on delivery).
  Our store cannot request forwarding to Yamato Transport. Also, our store cannot guarantee any additional shipping fees incurred due to forwarding. Please check here for details.

When the product arrives, please first check "if there are any scratches or defects on the product" and "if it matches your order contents".

We do not accept returns or exchanges due to customer convenience. Please check the color, size, content, characteristics, delivery date, and notes of the product before ordering.

We take every precaution, but in the unlikely event that a defective product such as damage or a product different from your order arrives, we will handle the return or exchange.

Please specify the "Applicable Product Name" and "Quantity" and contact us via the Inquiry Form within [7 days after product arrival]. After confirming the contents, we will contact you again.

Please note that if a replacement cannot be prepared, such as for sold-out items, we may respond with a refund.

※Even if returned in the original BOX, the replacement item will be shipped in a normal shipping box. Please note that the original BOX cannot be returned.

• If you contact us after [7 days after product arrival]
• If the product is returned without prior notice
• If scratches or damage occur after the customer has used the product
• Requests for returns or exchanges from anyone other than the purchaser
• If purchased via a route other than the official route, such as an auction site
• If purchased at a store other than our store
• Due to manufacturing specifications and individual differences
• Other cases where no defect is recognized based on our regulations

After we ship the product, if the product is returned to us because the customer did not receive it (including but not limited to refusal to receive, expiration of storage period due to absence, or unknown address), we will notify the customer's registered email address. If you wish to have the product reshipped, please reply to our email within 1 month after the email notification. Note that reshipment will be sent with shipping fee payment on delivery. If there is no reply or receipt within 1 month after the email notification from our store, the order will be treated as canceled by notifying the customer's registered email address, and the following costs will be borne by the customer. If the product price has been paid in advance, we will refund the remaining amount after deducting the customer's burden.

• Shipping Fee ※Fees are based on the regional shipping fees defined by our store. For details, please check "About Shipping" in the User Guide. ※This will also be charged for free shipping orders. ※If reshipment takes multiple times, shipping fees for the number of times will be charged. ※If return shipping fees are incurred separately due to the delivery company's terms, etc., that amount will be additionally borne by the customer.
• Actual expenses incurred regarding the ordered product (including but not limited to wrapping fees and various service fees)

Our store supports international shipping. If the customer uses an overseas shipping agency service for overseas shipping, please be aware of the following matters in advance.

• We cannot accept exchanges or returns even if the product is damaged "after arrival overseas".
• We cannot accept exchanges, returns, or shipment of missing items even if shortages or mistakes in the product are discovered "after arrival overseas".

We appreciate your understanding.

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• iPhone: Latest version of Safari
• Android: Latest version of Google Chrome

If you use Internet Explorer, it may not be displayed correctly, so please use Microsoft Edge. If there is a problem with the display or operation of the site, please try the recommended environment above.

Inquiry

【Reception Hours】24 hours reception ※We are closed on weekends, holidays, Golden Week, Year-end and New Year holidays, and designated company holidays. ※We will respond sequentially within 5 business days. Please note this in advance.